Frequently Asked Questions

Backups are performed automatically on a scheduled basis, ensuring your data is always up to date. 

We can back up all your important files, including documents, photos, videos, and more. We backup the C:\Users directory. 

All backups are encrypted to protect your files from unauthorized access, ensuring only we can retrieve them. 

Yes, you can selectively restore individual files or entire folders whenever you need.

You can easily access your backups through our platform and restore your files to another Windows 10/11 device with just a few clicks. 

DNS protection blocks harmful websites at the domain level, stopping cyber threats before they reach your computer.

No, DNS protection works in the background without affecting your browsing speed or internet performance.

It blocks known malicious domains, including phishing sites, malware, and other harmful web addresses, ensuring safer browsing.

Yes, it works across all major web browsers, including Chrome, Firefox, and Edge.

You’ll see a notification or a message indicating that the website has been blocked due to security concerns.

EDR provides real-time monitoring and rapid response to threats, detecting and neutralizing cyber attacks before they cause damage.

EDR defends against viruses, ransomware, phishing attacks, and other advanced cyber threats.

No, EDR runs efficiently in the background, ensuring protection without slowing down your system.

If a threat is detected, EDR isolates and removes it immediately, preventing further harm to your computer.

No, EDR operates automatically in real-time, so there’s no need to perform manual scans.

Our maintenance service includes regular system checks, performance tuning, and applying security patches to keep your computer running smoothly.

Patches are applied automatically as soon as they are available to ensure your system is always protected from the latest threats.

Patching typically happens in the background or during scheduled times to avoid interrupting your work or leisure time.

Patching closes security vulnerabilities in your system, protecting you from new cyber threats and ensuring optimal performance.

No, maintenance and patching are handled by ITS Home, so you don’t need to worry about scheduling them yourself.

You can sign up directly on our website by selecting the service plan that fits your needs and completing the online registration.

Yes, we offer several service tiers depending on the level of protection and number of devices you need to cover.

Absolutely! You can easily upgrade or adjust your plan anytime to accommodate more devices or additional services. We currently only have one service we offer. More will be coming. :) 

We currently don't have a trial period. Our plans are month-to-month so you can cancel at any time. 

We accept all major credit cards through our secure online payment system, powered by Stripe.