Privacy Policy

Effective Date: 07-24-2025 

IT Safeguards at Home LLC (“ITS Home”, “we”, “our”, or “us”) is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, share, and protect the information you provide when using our website and services. 

By using our services, you agree to the practices described in this Privacy Policy. 

1. Who We Are 

ITS Home is a U.S.-based business that provides remote IT services and protection for home computers. Our services include system monitoring, antivirus and endpoint protection, cloud data backup, maintenance, and software patching. 

For any privacy-related questions or concerns, please contact us at: 

Email: support@itshome.tech 

Location: Macomb, Michigan, USA 

2. What Information We Collect 

We collect the following types of information: 

• Personal Information: Name, email address, phone number, IP address, and payment information (processed securely via Stripe). 
• Technical Information: Device operating system details, system logs, antivirus alerts, and general PC health data (used for diagnostics, maintenance, and support). 

We do not collect browsing history, social security numbers, or geolocation data. 

3. How We Collect Information 

Information may be collected when you: 

• Sign up for our services 
• Contact us for support 
• Make a payment 
• Subscribe to our newsletter 
• Visit our website (via cookies or analytics tools) 

We use the following tools and services in connection with data collection: 

• Stripe for payment processing 
• N-Able N-central for remote monitoring and management (RMM) 
• Cove Backup for cloud-based PC backup 
• SentinelOne for endpoint detection and response 
• Standard cookies for basic website functionality 

4. How We Use Your Information 

We use your information strictly to: 

• Provide and maintain our IT services 
• Respond to support inquiries 
• Send important service updates 
• Send marketing or promotional emails (if subscribed) 
• Fulfill legal or compliance obligations 

We do not sell or rent your personal data to third parties. 

5. How We Share Your Information 

We only share information when necessary with: 

• Trusted service providers (e.g., Stripe, N-Able, Cove, SentinelOne) 
• Law enforcement or legal authorities if required by law or to prevent harm 

All third parties are contractually obligated to maintain the confidentiality and security of your data. 

6. Email Marketing & Communications 

We may occasionally send you service announcements, newsletters, and promotional offers. You can opt out of non-essential communications at any time by clicking the unsubscribe link in the email or contacting us at support@itshome.tech. 

7. Data Retention & Deletion 

We retain your personal data only as long as necessary to provide services or meet legal obligations. If you cancel your account or request deletion, we will permanently remove your data from our systems within 5 business days. 

To request deletion, email support@itshome.tech with your name and the email address associated with your account. 

8. Your Rights 

As a U.S.-based customer, you have the right to: 

• Access your data 
• Correct inaccurate data 
• Request deletion of your data 
• Opt out of marketing 

All such requests should be submitted via support@itshome.tech. 

9. How We Protect Your Information 

We follow industry best practices and take appropriate security measures to safeguard your data, including: 

• End-to-end encryption 
• Two-factor authentication (2FA) 
• Secure platforms (Stripe, N-Able, SentinelOne) with their own compliance standards and protocols 

10. Children's Privacy 

Our services are intended for users 18 years and older. We do not knowingly collect or process data from children under the age of 13. If we discover such data has been collected, it will be deleted promptly. 

11. Changes to This Policy 

We may update this Privacy Policy occasionally to reflect changes in technology, law, or our services. The “Effective Date” above will be updated accordingly. Continued use of our services means you accept the revised policy. 

12. Contact Us 

For questions or concerns about this Privacy Policy or your personal data, please contact: 

IT Safeguards at Home LLC 

Email: support@itshome.tech